Frequently Asked Quentions

Order & Payment

How do I enter a shipping address?

When placing your order on Eleven Cricket, you’ll be asked to provide a shipping address during checkout. Here’s how you can do it easily:

  1. Add items to your cart – browse our cricket gear and click “Add to Cart” on your chosen products.

  2. Proceed to checkout – when you’re ready, click the cart icon and select “Checkout.”

  3. Enter your shipping details – fill in the following fields:

    • Full Name

    • Street Address / Building / Apartment number

    • City / Town

    • State / Province / Region

    • Postal / ZIP Code

    • Country

    • Contact Number (for delivery updates)

  4. Double-check for accuracy – ensure your address and phone number are correct to avoid delivery delays.

  5. Save for next time (optional) – if you have an Eleven Cricket account, you can securely save your shipping address for future orders.

Your credit card will be charged immediately after you place your order and complete the checkout process.
Once your payment is successfully authorized, you’ll receive an order confirmation email with your order details and payment receipt.

When you make a purchase on Eleven Cricket, the charge on your credit or debit card statement will appear under our official billing name, which may display as:

“ELEVEN CRICKET” or “ELEVENCRICKET.COM”

Depending on your card provider or bank, it may also include a short transaction description such as:

“Eleven Cricket – Online Sports Store” or “Eleven Cricket Sports Equipment”

Track & Shipping

What shipping methods are available now?

Once your order is dispatched, you’ll receive an email and/or SMS with your tracking number and a courier link.
You can also track your shipment anytime by:

  • Logging in to your Eleven Cricket account → My Orders → Track Order

  • Or by visiting the courier’s website and entering your tracking ID.

If you haven’t received your tracking details within 48 hours of placing your order, please contact our support team at support@elevencricket.com.

  • Standard Delivery: 2 – 3 business days

  • Express Delivery (where available): 2 –  business days

  • For International products Usually delivered within 5–7 business days, depending on the destination country and customs clearance.

You can reach us through:

No, you don’t need an account to place an order on Eleven Cricket — you can shop as a guest and complete your purchase quickly.

However, creating an Eleven Cricket account comes with some great benefits:
Faster checkout – your address and details are securely saved for next time.
Order tracking – easily view your current and past orders in one place.
Exclusive offers – get early access to sales, new product launches, and special discounts.
Easy returns – manage returns or exchanges directly from your account dashboard.

You can create an account before or after your first purchase — it only takes a minute! you can use our gmail integration to create an account for less hassale